Frequently Asked Questions

Please see our price menu for a list of all services and rates. Please note that a 50 percent holiday fee may be added to all bookings over various holidays.

All of our services happen in the comfort of your home in your dogs’ familiar surroundings. We are out caring for pets from sun up to sundown.  Your animals would be very lonely and bored inside our home!

Yes! My liability insurance covers any person, property, or other domestic animals we may encounter.  We can provide liability and insurance certificates upon request.

We can enter through a garage door with an access code or your front door with an alarm code

Keys must always be secured on your residence with a lock box (no hidden keys under doormats).   

We can provide you with a low-cost lock box at your Meet & Greet; or you can purchase one at Lowe’s, Home Depot.

 For liability insurance reasons, we do not walk dogs from different households at the same time.

Same-day requests may incur a fee if we must re-arrange our mapping/staffing schedule to fit your pet(s)in.  But it will always be better for you if you schedule with as much notice as possible.

CANCELLATION POLICIES

Effective for bookings made on or after March 1, 2026

If you book services on or after March 1, 2026, the policies below apply.We aim to balance flexibility for our clients with predictable scheduling and pay for our professional team

Cancellation Policy for Work-Day Dog Walking Clients:

Applies to bookings made on or after March 1, 2026

Cancellations must be submitted by 4:00 PM the day before your scheduled walk.

Cancellations submitted after 4:00 PM the day before are charged in full.

If a visit is canceled after your Walker has arrived, the full visit price applies.

Cancellation Policy for Travel Pet Care Clients (including Federal and Local Holidays)

Applies to Travel Care reservations booked on or after March 1, 2026.

If your Travel Care was booked before March 1, 2026, your previous signed agreement applies

Retainers (required to book and reserve your dates)

A 25% non refundable retainer is required at the time of booking. When you book Travel Care, your dates are immediately reserved and staffing is scheduled for your trip. Because those dates are held exclusively for your family and removed from availability, the 25 percent retainer secures those dates and is non-refundable.

No cash refunds are issued.

Final Payment

The remaining 75 percent balance is due 7 calendar days before your first scheduled visit.

If the final balance is not received by that date, services may be canceled.

-What happens once you cancel more than 7 calendar days before your first visit

→ You forfeit the 25 percent retainer. No additional payment is due.

What happens once you cancel before the 7 calendar days or less before your first visit

→ The full reservation cost is due and is non-refundable.

*Important note about coming home early:

→ No credits or refunds are given if you return early and cancel remaining visits.

→ You are responsible for paying for the full number of visits originally reserved, because those time slots were held for you.

*Recommendation*

We strongly recommend travel insurance in case your travel plans change.

Invoices are due a day before service begins. We accept all major credit cards through Time to Pet powered by Stripe.

Time to Pet never stores or logs any clients’ credit card information. Our payment processor secures information in a server data center with 24/7 security and is fully PCI compliant.

*All Travel care visits require a 25% non-refundable retainer

Most pet sitters like us do not allow for shared jobs due to a host of liability issues with multiple people coming in and out of your home.  However, we are willing to share jobs if the owner signs a liability waiver and all shared parties fill out a care log with each visit.

Keys must always be secured on your residence with a lock box (no hidden keys under doormats).   

We can provide you with a low-cost lock box at your Meet & Greet; or you can purchase one at Lowe’s, Home Depot.

We can walk the same route that he or she is used to or create our own new route.  We record all our walks with a GPS Dog Walking App.  We will provide you with a map of our walk after we are done. 

At this time we have six liability insured, bonded, background checked Pet Care Technicians.  If for some reason your Pet Care Technician is unwell, we do have back ups.  But we also ask clients for an Emergency Contact in the rare chance that we are unable to provide service due to illness or unforeseen emergency. 

Of course!  I am experienced in senior care.  I can administer most medications, including injections.

In the event your pet is injured or ill, we will contact you (or your emergency contact) after we assess the situation.  We will take your pet to your preferred vet provider or urgent care if after-hours.  We do ask our clients to sign a “permission to take pets to the vet” form.

We do require that you provide certificates of up-to-date rabies immunizations.  We can provide you with low-cost immunization services if needed.

Flea/Tick Vet approved preventative is needed for the safety of your pet and home along with other pet’s and homes we visit.

Yes, we are experienced in administering most oral and injectable medications.  A fee may be assessed if your dog does not handle medication easily.  We ask that we schedule your meet and greet during a time that his/her medications are due.  We like to assess how your dog handles receiving medications from a new friend.

We schedule your dog in a two-hour window that you and I agree on beforehand.  Because of the unpredictable nature of our work, we can never promise specific times.

We will walk in all weather that is not dangerous to me or your pet.  However, if your dog does not do well in inclement weather, we may push your paid walk to our next unpaid visit.  If driving time is affected by weather, we will either abbreviate your walk or give you the opportunity to make other arrangements if an abbreviated walk is not ideal.

Of course!  We send photos, videos, and updates to you using our software, Time to Pet. They will bring a smile to your face! With your permission, we like to post these on our Social Media.